Here's what our clients experience when working with us:
They log into a platform (through their browser or a desktop app) that gives their organization total control of their employees, projects, hierarchical tasks, communications, clients, providers...
Some choose to use it only to manage their work with us. Others adopt the platform to accomplish a number of other business goals.
In less than 15 seconds they have created their project and are adding tasks to it.
Some tasks are internal, others are assigned to their Accent Network project manager.
As they're about to create a task, they choose whether it's a possible future task they want to let us know about or a definite task they want us to start working on at the appointed start time.
Within a task, they set deadlines, source and reference files, and language pairs and send them to Accent with the click of a button.
Once we receive an automated email with all the details and file links, we click on the Accept Task button right on our iPhone.
Client then gets an email notification confirming we've accepted the task for the dates he selected.
Should we have any questions, client gets an email she can just reply to right from Outlook or her Blackberry.
We generate a quote that client gets to accept or reject from the email notification as well.
All communications get preserved as project documentation automatically.
Once Accent uploads the deliverable files, it only takes a click for the system to send an email with links to the files to client.
The task shows up as completed in client's dashboard as she updates her integrated microblogging widget to tell only her colleagues and business partners about another successfully completed language project.
We create a new task right within their own project with our invoice as a deliverable and wait patiently for that very important last step in the project's life-cycle... paytime!